Last updated Feb 12, 2022

Thank you for your purchase. We hope you are happy with your purchase.

However, if you are not completely satisfied with your purchase for any reason, you may return it to us for an exchange if it’s a product.

For services we don’t accept refunds unless we receive an immediate notification within 15 minutes via email (mbai@tandosmarketing.com).

Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within 7 days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at mbai@tandosmarketing.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase / the return form provided / other, and mail your return to the following address:

Tandos Marketing
Attn: Returns
Lemac Buidling 4th Flr
Nairobi, Kenya

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your exchange. Please allow at least 14 days from the receipt of your item to process your exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS    

The following items cannot be returned or exchanged:

  • Website Audits
  • Website Consultations
  • Website Mockups
  • Website Projects Services
  • Any Services rendered

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note

  • A 50 Dollar restocking fee will be charged for all returns in excess of 1000 dollars.          
  • Sale items are FINAL SALE and cannot be returned.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

mbai@tandosmarketing.com